Name:
Lean Process Improvement for Service
Category:
All Learners
Duration:
1.00 hour(s)
Individual Fee:
Free
In this 1-hour webinar, the instructor will engage the participants with presentation, discussion, and exercises to introduce them to the critical Lean concepts of identifying waste and process | value stream mapping. Participants will learn how to identify the wasteful (non-value-added) activities that prevent them from being more efficient and cost effective. Topics covered include:
- Overview of Lean Process Improvement
- Value-added versus non-value-added activities
- The eight deadly wastes of Lean
- Process/value stream management
Target audience:
This workshop invite participation from small to mid-sized service companies looking to improve productivity and efficiency by removing waste from their workflows.
Service and administrative processes like entering orders, quoting, order entry, accounts payables, accounts receivables invoicing, planning, purchasing, engineering, product development and many others are full of wasteful steps and activities. As a matter of fact, 75% to 90% of the steps in your support and administrative processes add no value in the eyes of the customer. Learn how to rid your processes of these wasteful steps.